Privacy Policy

Effective Date: September 22, 2026
Last Updated: September 22, 2026

TrackMySquad (“TrackMySquad,” “we,” “us,” or “our”) respects your privacy and is committed to protecting Personal Data entrusted to us.

This Privacy Policy explains how TrackMySquad may collect, use, disclose, retain, and protect information when you:

  • Visit the TrackMySquad website;
  • Create or use a TrackMySquad account;
  • Use the TrackMySquad application or Services;
  • Communicate with us;
  • Contact our support team;
  • Request information about our Services;
  • Subscribe to or purchase our Services; or
  • Otherwise interact with TrackMySquad.

This Privacy Policy should be read together with our Terms of Conditions, Acceptable Use Policy, Cookie Policy, and, where applicable, our Data Processing Agreement (“DPA”).

1. Important Information About Our Privacy Roles

TrackMySquad may process Personal Data in different capacities depending on the circumstances.

1.1 TrackMySquad as a Controller

TrackMySquad may act as a controller when we determine the purposes and means of processing information for our own business purposes.

Examples may include processing information for:

  • Creating and managing customer accounts;
  • Providing customer support;
  • Billing and payment administration;
  • Communicating with customers and prospective customers;
  • Website administration;
  • Security and fraud prevention;
  • Legal and regulatory compliance;
  • Service administration;
  • Business operations; and
  • Other legitimate business purposes described in this Privacy Policy.

1.2 TrackMySquad as a Processor

When a business or organization uses TrackMySquad to manage information about its employees, contractors, workforce members, or other individuals, TrackMySquad may process that information on behalf of the customer.

In those circumstances, the customer generally determines the purposes and means of processing and may act as the controller, while TrackMySquad acts as a processor.

The customer’s use of the Services may therefore be governed by a separate Data Processing Agreement.

If you are an employee, contractor, or other individual whose information is processed through TrackMySquad by an organization, that organization may be primarily responsible for determining why your information is collected and how it is used.

For questions regarding such processing, you should generally contact the organization that provided you with access to TrackMySquad.

2. Information We May Collect

The information we collect depends on how you interact with TrackMySquad and the Services.

2.1 Account and Registration Information

When you create an account or are provided access to the Services, we may collect information such as:

  • Name;
  • Email address;
  • Telephone number;
  • Username;
  • Organization or company name;
  • Job title or role;
  • Account credentials;
  • Account identifiers;
  • Billing information;
  • Subscription information; and
  • Other information necessary to create and manage your account.

2.2 Business and Contact Information

If you communicate with us or request information about our Services, we may collect:

  • Name;
  • Business email address;
  • Business telephone number;
  • Company or organization;
  • Job title;
  • Communication preferences;
  • Information included in inquiries or correspondence; and
  • Other information you voluntarily provide.

2.3 Technical and Device Information

When you access our website or Services, we may automatically receive certain technical information, depending on the technologies used and applicable law.

This may include:

  • IP address;
  • Browser type;
  • Operating system;
  • Device type;
  • Device identifiers;
  • Application version;
  • Language preferences;
  • Time zone;
  • General location information derived from technical data;
  • Referring website;
  • Pages or features accessed;
  • Date and time of access;
  • Session information;
  • Error information; and
  • Other technical or diagnostic information.

2.4 Usage Information

We may collect information regarding your interaction with our website and Services, such as:

  • Features used;
  • Pages viewed;
  • Actions performed;
  • Login activity;
  • Session information;
  • Service usage;
  • Error reports;
  • Performance information; and
  • Other information necessary to operate, secure, maintain, and improve the Services.

2.5 Customer-Submitted Information

Customers may submit information to TrackMySquad through the Services.

Depending on the features used by the Customer, this may include:

  • Employee names;
  • Email addresses;
  • Employee or user identifiers;
  • Attendance records;
  • Working hours;
  • Time tracking records;
  • Timesheets;
  • Schedules;
  • Leave information;
  • Project and task information;
  • Application and website activity;
  • Productivity-related information;
  • Activity records;
  • Screenshots, where enabled;
  • Device-related information;
  • Reports and analytics; and
  • Other information submitted or generated through the Services.

Where TrackMySquad processes such information on behalf of a Customer, that processing is generally governed by the applicable Customer agreement and Data Processing Agreement.

3. Information We Do Not Intend to Collect

TrackMySquad’s Services are designed primarily for business and workforce-management purposes.

Unless specifically supported, authorized, and legally permitted, Customers should not use the Services to collect unnecessary sensitive or specially regulated information.

This may include:

  • Government identification numbers;
  • Financial account information;
  • Health or medical information;
  • Biometric information;
  • Genetic information;
  • Information relating to racial or ethnic origin;
  • Religious or philosophical information;
  • Sexual-orientation information;
  • Precise geolocation;
  • Information concerning criminal history; or
  • Other sensitive Personal Data.

If a Customer chooses to process sensitive information through the Services, the Customer is responsible for ensuring that such processing is lawful and appropriately protected.

4. How We Use Information

Depending on the circumstances and applicable law, TrackMySquad may use information to:

  • Provide and operate the Services;
  • Create and administer accounts;
  • Authenticate users;
  • Process subscriptions and payments;
  • Provide customer support;
  • Respond to inquiries;
  • Communicate with customers and users;
  • Send service-related communications;
  • Maintain security;
  • Detect and prevent fraud, abuse, and unauthorized activity;
  • Troubleshoot technical problems;
  • Monitor system performance;
  • Maintain backups and business continuity;
  • Improve reliability and functionality;
  • Develop and improve our Services;
  • Understand how our website and Services are used;
  • Comply with legal and regulatory obligations;
  • Establish, exercise, or defend legal claims;
  • Enforce our agreements and policies; and
  • Perform other purposes permitted by applicable law.

We will not use Personal Data for materially incompatible purposes without providing appropriate notice or obtaining consent where required by law.

5. Legal Bases for Processing

Where applicable law, including the GDPR, requires a legal basis for processing Personal Data, we may rely on one or more of the following legal bases:

5.1 Consent

We may process Personal Data where you have provided valid consent.

You may withdraw consent where permitted by law. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5.2 Contractual Necessity

We may process information where processing is necessary to enter into or perform a contract with you or your organization.

5.3 Legal Obligations

We may process information where necessary to comply with applicable laws, regulations, legal processes, or lawful governmental requests.

5.4 Legitimate Interests

We may process information where necessary for our legitimate interests, provided that those interests are not overridden by applicable privacy rights and interests.

Our legitimate interests may include:

  • Operating and improving our Services;
  • Protecting our systems and users;
  • Preventing fraud and abuse;
  • Maintaining information security;
  • Communicating with customers;
  • Managing business relationships; and
  • Establishing or defending legal claims.

5.5 Other Lawful Bases

Where permitted by applicable law, we may rely on other lawful grounds recognized by the relevant jurisdiction.

6. Employee and Workforce Monitoring

TrackMySquad provides workforce-management features that may allow Customers to monitor or manage work-related activities.

Depending on the Services and features enabled by a Customer, this may include:

  • Time tracking;
  • Attendance;
  • Timesheets;
  • Working hours;
  • Productivity information;
  • Application and website activity;
  • Screenshots;
  • Project and task activity;
  • Workforce analytics; and
  • Related reports.

TrackMySquad generally processes this information on behalf of the Customer.

The Customer is responsible for determining:

  • Whether monitoring is lawful;
  • Whether employees must be notified;
  • Whether consent is required;
  • What legal basis applies;
  • What information may appropriately be collected;
  • How long information should be retained;
  • Which individuals may be monitored; and
  • Whether employment, labor, collective bargaining, privacy, or other legal requirements apply.

TrackMySquad provides technology and does not provide legal advice regarding an organization’s employee-monitoring practices.

If you are an employee or other workforce member and have questions about monitoring performed by an organization using TrackMySquad, you should contact that organization directly.

7. Cookies and Similar Technologies

TrackMySquad may use cookies and similar technologies depending on the website, application, features, and third-party services in use.

These technologies may be used for purposes including:

  • Authentication;
  • Security;
  • Session management;
  • Website functionality;
  • Preferences;
  • Analytics;
  • Performance monitoring;
  • Fraud prevention; and
  • Marketing or advertising where applicable.

Where applicable law requires consent for non-essential cookies or similar technologies, we will seek the required consent before using them.

For additional information, please see our Cookie Policy.

8. How We Share Personal Data

TrackMySquad may disclose Personal Data in the following circumstances.

8.1 Service Providers

We may disclose information to service providers that perform services on our behalf, such as:

  • Hosting and cloud infrastructure;
  • Security;
  • Analytics;
  • Customer support;
  • Communications;
  • Payment processing;
  • Monitoring and logging;
  • Backup and recovery; and
  • Other technical or operational services.

Where appropriate, we require service providers to maintain confidentiality and implement appropriate safeguards.

8.2 Customer Instructions

Where TrackMySquad acts as a processor, we may disclose or otherwise process Personal Data according to the Customer’s documented instructions.

8.3 Legal Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable law;
  • Respond to lawful legal process;
  • Respond to governmental requests;
  • Protect the rights, safety, or property of TrackMySquad or others;
  • Investigate fraud or abuse; or
  • Establish, exercise, or defend legal claims.

8.4 Business Transactions

If TrackMySquad is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, Personal Data may be transferred as part of that transaction, subject to applicable legal requirements.

8.5 With Your Direction

We may disclose information where you direct or authorize us to do so.

9. Sale or Sharing of Personal Data

TrackMySquad does not sell Personal Data in exchange for monetary consideration as a business practice.

Where applicable privacy laws define “sale,” “sharing,” or similar terms more broadly, the treatment of information may depend on the specific circumstances and technologies used.

If TrackMySquad engages in an activity that constitutes a sale or sharing of Personal Data under an applicable law, we will provide the disclosures and rights required by that law.

We do not knowingly sell or share the Personal Data of children where prohibited by applicable law.

10. Third-Party Services

TrackMySquad may integrate with or use third-party services.

These services may include infrastructure providers, payment services, communication providers, analytics services, security services, and other providers necessary to operate the Services.

Third-party services may have their own privacy policies and terms.

TrackMySquad is not responsible for the privacy practices of independent third-party services that it does not control.

Where a Customer connects a third-party service to TrackMySquad, the Customer is responsible for ensuring that it has appropriate authorization to do so.

11. Data Processing on Behalf of Customers

Where TrackMySquad processes Personal Data on behalf of a Customer, the Customer may determine:

  • What information is collected;
  • From whom it is collected;
  • Why it is collected;
  • How it is used;
  • How long it should be retained; and
  • Which individuals may access it.

TrackMySquad will process such information in accordance with the applicable Customer agreement and Data Processing Agreement.

For information about processor obligations, security measures, subprocessors, international transfers, deletion, and related matters, please refer to the TrackMySquad Data Processing Agreement.

12. Data Security

TrackMySquad uses reasonable technical and organizational measures designed to protect Personal Data against unauthorized access, disclosure, alteration, destruction, or loss.

Depending on the circumstances, safeguards may include:

  • Access controls;
  • Authentication mechanisms;
  • Role-based permissions;
  • Encryption or equivalent protections;
  • Secure communications;
  • Logging and monitoring;
  • Vulnerability management;
  • Backup and recovery procedures;
  • Security updates;
  • Confidentiality obligations;
  • Incident response procedures; and
  • Business continuity measures.

No method of transmitting or storing information can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect Personal Data, we cannot guarantee absolute security.

13. Data Retention

We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy, the applicable agreement, or as otherwise required or permitted by law.

Retention periods may depend on:

  • The nature of the information;
  • The purpose for which it was collected;
  • The relationship with the individual or Customer;
  • Contractual requirements;
  • Legal and regulatory requirements;
  • Security and fraud-prevention needs;
  • Backup and disaster recovery requirements; and
  • The exercise or defense of legal claims.

When Personal Data is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

14. International Data Transfers

TrackMySquad may operate through service providers or infrastructure located in countries other than the country in which you reside.

As a result, Personal Data may be transferred to or processed in jurisdictions that may have privacy laws different from those in your jurisdiction.

Where applicable law requires safeguards for international transfers, we will use an appropriate lawful transfer mechanism.

Depending on the circumstances, such mechanisms may include:

  • An adequacy decision;
  • Standard Contractual Clauses;
  • UK International Data Transfer mechanisms;
  • Other legally recognized contractual safeguards; or
  • Another lawful transfer mechanism permitted by applicable law.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your Personal Data.

These may include:

  • Right to access Personal Data;
  • Right to correct inaccurate Personal Data;
  • Right to delete Personal Data;
  • Right to restrict processing;
  • Right to object to processing;
  • Right to data portability;
  • Right to withdraw consent;
  • Right to opt out of certain processing;
  • Right to limit certain uses of sensitive Personal Data;
  • Right to opt out of certain sale or sharing activities; and
  • Right to lodge a complaint with an applicable privacy or data protection authority.

Not all rights apply in all circumstances.

Some rights may be subject to legal exceptions, limitations, or verification requirements.

16. California Privacy Rights

If you are a California resident and TrackMySquad is subject to the California Consumer Privacy Act, as amended (“CCPA”), you may have additional privacy rights.

Depending on applicable law, these may include rights to:

  • Know what Personal Data we collect;
  • Know how Personal Data is used;
  • Know categories of recipients to whom Personal Data is disclosed;
  • Request access to Personal Data;
  • Request correction of inaccurate Personal Data;
  • Request deletion of Personal Data, subject to applicable exceptions;
  • Opt out of the sale or sharing of Personal Data where applicable;
  • Limit certain uses or disclosures of Sensitive Personal Information where applicable;
  • Receive equal treatment for exercising applicable privacy rights; and
  • Exercise other rights provided by applicable California law.

California law requires covered businesses to provide appropriate disclosures concerning categories of information collected, sources, purposes, disclosures, and applicable sale or sharing practices.

If TrackMySquad does not sell or share Personal Data in a manner covered by an applicable CCPA right, we will not represent that such a right applies where it does not.

How California Residents May Submit Requests

California residents may submit applicable privacy requests by contacting us using the contact information provided in the “Contact Us” section of this Privacy Policy.

We may need to verify your identity before fulfilling certain requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

Where required, we will also honor applicable opt-out preference signals recognized by California law. California’s privacy framework includes requirements concerning such signals and, where applicable, clear mechanisms for exercising opt-out rights.

17. European Economic Area and United Kingdom Privacy Rights

If you are located in the European Economic Area (“EEA”) or United Kingdom (“UK”), you may have rights under applicable data protection laws, including the GDPR or UK GDPR.

Depending on the circumstances, these rights may include:

  • Access to your Personal Data;
  • Correction of inaccurate Personal Data;
  • Erasure of Personal Data;
  • Restriction of processing;
  • Objection to processing;
  • Data portability;
  • Withdrawal of consent; and
  • The right to lodge a complaint with a competent supervisory authority.

Where we rely on consent, you may withdraw your consent at any time.

Where we rely on legitimate interests, you may have a right to object to the processing in circumstances provided by applicable law.

We will respond to valid requests within the period required by applicable law.

The GDPR requires privacy information to be provided in a concise, transparent, intelligible, and easily accessible manner.

18. How to Exercise Your Rights

To submit a privacy request, please contact us using the contact information provided below.

When submitting a request, please provide sufficient information for us to understand:

  • Your identity;
  • The nature of your request; and
  • The information necessary to locate the relevant Personal Data.

We may request additional information to verify your identity and protect against unauthorized access to Personal Data.

We will not request more information than reasonably necessary for verification.

Where permitted by law, we may decline or limit a request where an applicable legal exception applies.

19. Authorized Agents

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

We may require appropriate documentation confirming:

  • Your identity;
  • The agent’s authority to act on your behalf; and
  • Any other information required by applicable law.

20. Children’s Privacy

The TrackMySquad website and Services are intended primarily for businesses, organizations, and authorized users.

TrackMySquad does not knowingly collect Personal Data directly from children where such collection is prohibited by applicable law.

If you believe that a child has provided Personal Data to us in circumstances where such collection is prohibited, please contact us so that we can investigate and take appropriate action.

21. Data Protection for Customers and Employees

If you are an employee, contractor, or workforce member whose information is processed through TrackMySquad by your employer or another organization, TrackMySquad may be acting as a processor on behalf of that organization.

In such circumstances, the organization using TrackMySquad may be the appropriate party to contact regarding:

  • Access to your information;
  • Correction;
  • Deletion;
  • Monitoring practices;
  • Retention periods;
  • Legal basis for processing;
  • Employee notices; or
  • Other questions regarding the organization’s use of your Personal Data.

TrackMySquad may assist its Customers with privacy requests where required under the applicable agreement and law.

22. Automated Decision-Making and Profiling

TrackMySquad does not intend to make decisions producing legal or similarly significant effects about individuals solely through automated processing unless expressly described to you or the relevant Customer and permitted by applicable law.

Where automated decision-making or profiling is introduced in a manner that triggers specific legal obligations, TrackMySquad will provide the disclosures and safeguards required by applicable law.

23. Direct Marketing

Where permitted by applicable law, TrackMySquad may send information about our Services, products, updates, or business offerings.

You may opt out of marketing communications by using the unsubscribe mechanism included in the communication or by contacting us.

You will continue to receive essential service-related communications where necessary to administer your account or provide the Services.

24. Do Not Track and Privacy Signals

Some browsers and devices provide privacy signals such as “Do Not Track” or other preference signals.

Because such technologies may operate differently across jurisdictions and browsers, TrackMySquad may not respond to every signal unless required by applicable law.

Where applicable law requires recognition of a particular privacy signal, we will process the signal in accordance with the applicable requirements.

25. Data Breach and Security Incidents

If TrackMySquad becomes aware of a confirmed security incident involving Personal Data, we will take reasonable steps to investigate, contain, and mitigate the incident.

Where notification is required by applicable law or contractual obligations, we will provide appropriate notification to the relevant party.

Where TrackMySquad acts as a processor, notification and cooperation obligations may be governed by the applicable Data Processing Agreement.

26. Third-Party Links

Our website and Services may contain links to third-party websites or services.

TrackMySquad does not control the privacy practices, security, or content of those third parties.

We encourage you to review the privacy policies of third-party websites before providing them with Personal Data.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our Services;
  • Changes in our business practices;
  • Changes in applicable privacy laws;
  • Changes in technology;
  • Changes in third-party service providers;
  • Security developments; or
  • Regulatory requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

28. Governing Law and Jurisdiction

This Privacy Policy does not limit or replace any rights you may have under applicable privacy or data protection laws.

The governing law and dispute-resolution provisions applicable to your use of the TrackMySquad Services are established by the applicable Terms of Conditions or other governing agreement.

Mandatory rights under applicable privacy and data protection laws remain unaffected.

29. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your Personal Data, please contact TrackMySquad through the contact information provided on our website.

TrackMySquad

Email: support@trackmysquad.com
Website: https://trackmysquad.com/

When submitting a privacy request, please clearly identify the nature of your request so that we can direct it to the appropriate team.

30. Policy Version

Policy Version: 1.0
Effective Date: September 22, 2026
Last Updated: September 22, 2026

Scroll to Top