BPO & Call Centers
Automated Shift Adherence & KPI Audits for BPO Teams
Track agent log-in/logout times, monitor active focus telemetry, and protect client SLAs with automated, transparent time auditing.
Manage Your BPO Workforce
Agent Queue Monitor
Nikhil Azad
Shift: 08h 12m
Mansi k.
Break: 15 mins
Jack D.
Shift ended
Streamlining BPO Operations
Compare the traditional vulnerabilities of customer support management against our background activity audits.
The Challenge
- Poor Shift Adherence: Lacking visibility into agents' exact log-in/logout times, early departures, or over-extended breaks.
- Unverified Idle Times: Having agents stay logged in without actively handling client tickets or customer queries.
- SLA Penalty Risks: Facing client disputes and financial penalties due to a complete lack of audited, direct performance logs.
The TrackMySquad Way
- Automated Shift Logs: Track exact stopwatch clock-ins and real-time team availability statuses on a single dashboard on page load.
- Telemetry Productivity: Process keystroke and mouse movement rates in 10-minute blocks to calculate active focus metrics.
- Audited SLA Verification: Provide clients with bulletproof proof-of-work showing screenshots of customer support dashboards and CRM logs.
Specifically Designed for Support Centers
Unlock complete transparency and secure time-allocation analytics centrally inside your BPO workspace.
Shift-Adherence Audits
Track exact login, break, and logout times to compare planned shifts with actual active work logs easily.
Desktop Snapshots
Monitor customer support dashboards and CRM panels via periodic, adjustable screenshot captures per agent securely.
Automated Payroll
Reduce administrative bloat. All completed timesheets, currencies, and hourly rates are compiled and exported centrally on-demand.