TERMS AND CONDITIONS

Effective Date: September 22, 2026
Last Updated: September 22, 2026

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Royallogics Services Pvt. Ltd. , doing business as TrackMySquad (“TrackMySquad,” “Company,” “we,” “us,” or “our”), and the person or legal entity accessing or using the Services (“you” or “your”).

These Terms govern your access to and use of the TrackMySquad website, applications, software, platform, features, integrations, and related services (collectively, the “Services”).

By creating an account, accessing, or using the Services, you agree to these Terms. If you do not agree, you must not use the Services.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. Eligibility

You must have the legal capacity to enter into a binding agreement.

By using the Services, you represent that:

the information you provide is accurate and current;
you have authority to accept these Terms;
your use of the Services will comply with applicable laws;
you will not use the Services for unlawful, fraudulent, or unauthorized purposes.

2. The Services

TrackMySquad provides software and technology services that may enable organizations and users to manage, monitor, coordinate, communicate, organize, and process information through the platform.

Features may vary based on your subscription plan, account configuration, geographic location, integrations, and other factors.

We may modify, improve, add, remove, suspend, or discontinue features from time to time. Where required by applicable law or contract, we will provide appropriate notice of material changes.

3. Account Registration

Some Services require an account.

You are responsible for:

providing accurate registration information;
maintaining current account information;
protecting your login credentials;
preventing unauthorized access to your account;
notifying us promptly of suspected unauthorized access; and
activities performed through your account, except to the extent caused by our breach of applicable obligations.

You must not share credentials with unauthorized persons or permit access that violates your subscription or account permissions.

4. Acceptable Use

Your use of the Services is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference.

You may not use the Services to:

violate applicable laws or regulations;
commit fraud or facilitate unlawful activity;
infringe intellectual property, privacy, publicity, or other rights;
transmit malware or malicious code;
interfere with the security or operation of the Services;
gain unauthorized access to accounts, systems, or data;
circumvent access controls or security measures;
scrape or systematically collect data without authorization;
send spam, phishing messages, or unauthorized communications;
impersonate another person or organization;
reverse engineer the Services except where legally permitted;
resell or sublicense the Services without authorization; or
otherwise misuse the Services.

5. User Content

The Services may allow you to submit, upload, store, transmit, or otherwise provide information, documents, text, files, or other materials (“User Content”).

You retain ownership of your User Content.

You grant TrackMySquad a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, process, and otherwise use User Content only as reasonably necessary to provide, maintain, secure, support, and improve the Services, comply with law, and enforce our agreements.

You represent and warrant that:

you have the necessary rights and permissions to provide User Content;
your User Content does not unlawfully infringe third-party rights;
your use of the Services complies with applicable privacy and data-protection laws; and
you have obtained legally required permissions or notices from individuals whose information you submit.

6. Customer Data

Where you use TrackMySquad to process personal information on behalf of your organization or customers, the applicable organization may act as the controller/business and TrackMySquad may act as a processor/service provider/contractor, depending on applicable law and the specific processing activity.

The Data Processing Agreement (“DPA”) applies where TrackMySquad processes Personal Data on your behalf in a processor/service-provider capacity.

The DPA is incorporated into these Terms by reference where applicable.

7. Privacy

Our collection and use of personal information is described in our Privacy Policy.

Where TrackMySquad processes Personal Data on behalf of a customer, the customer remains responsible for determining the purposes and lawful basis of that processing unless otherwise agreed.

8. Third-Party Services

The Services may integrate with third-party services, software, APIs, payment providers, communication platforms, cloud infrastructure, or other external services (“Third-Party Services”).

Your use of Third-Party Services may be subject to separate terms.

TrackMySquad is not responsible for the availability, security, functionality, policies, or practices of Third-Party Services that we do not control.

Changes to a Third-Party Service may affect corresponding TrackMySquad functionality.

9. Fees and Subscriptions

Certain Services may require payment.

Applicable pricing, billing frequency, subscription limits, and included features will be presented before purchase.

You authorize the applicable payment provider to charge your selected payment method for amounts due.

Unless otherwise stated:

fees are charged according to the selected billing period;
taxes may apply;
you are responsible for applicable taxes; and
failure to pay may result in suspension or termination.

We may change pricing for future subscription periods with reasonable notice where required.

10. Automatic Renewal

Where automatic renewal applies, your subscription will renew for the applicable renewal period unless cancelled before the renewal date.

You may cancel through available account controls or by contacting support@trackmysquad.com.

Cancellation generally prevents future renewal but does not automatically create a refund for a period already paid for, except where required by law or expressly provided in the applicable purchase terms.

11. Refunds

Refund eligibility is governed by the applicable purchase terms, subscription plan, promotional terms, and applicable law.

Unless otherwise stated or required by law, subscription fees are non-refundable once the applicable billing period begins.

Nothing in this section limits mandatory consumer refund rights.

12. Intellectual Property

TrackMySquad and its licensors own all rights, title, and interest in the Services, including software, designs, interfaces, documentation, graphics, trademarks, logos, and other materials, except for User Content and third-party materials.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their intended purpose.

You may not copy, distribute, modify, sell, sublicense, lease, or create derivative works from the Services except as expressly permitted.

13. Feedback

If you provide suggestions, recommendations, or feedback regarding the Services, you grant TrackMySquad the right to use that feedback without restriction or compensation, provided that we do not disclose your confidential information merely by using the feedback.

14. Service Availability

We use commercially reasonable efforts to maintain the availability of the Services.

The Services may be unavailable because of maintenance, updates, security incidents, network failures, third-party failures, infrastructure problems, or circumstances outside our reasonable control.

We do not guarantee uninterrupted or error-free availability unless expressly agreed in a separate written service-level agreement.

15. Security

We maintain technical and organizational measures designed to protect information processed through the Services.

However, no internet-based service can be guaranteed to be completely secure.

You are responsible for securing your credentials, devices, networks, and access to the Services.

16. Communications

We may send transactional and service-related communications, including security alerts, account notices, billing notifications, support messages, and operational communications.

Where permitted by law and applicable consent requirements are satisfied, we may also send marketing communications.

You may unsubscribe from marketing communications, but service-related communications may continue.

17. Confidentiality

Each party may receive confidential information from the other.

The receiving party will use reasonable measures to protect confidential information and will use it only for purposes related to the applicable business relationship.

Confidential information does not include information that is publicly available without breach, already lawfully known, independently developed, lawfully received from another source, or required to be disclosed by law.

18. Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate access where:

you materially breach these Terms;
applicable fees remain unpaid;
your use presents a security, legal, or operational risk;
required by law;
you engage in prohibited conduct; or
we discontinue the applicable Services.

Where reasonably practicable, we will provide notice before suspension or termination.

19. Effect of Termination

Upon termination, your right to access the Services ends.

Unless otherwise agreed, we may delete Customer Data and User Content following termination in accordance with our applicable retention practices, legal obligations, and the DPA.

You are responsible for exporting data you need before termination where export functionality is available.

20. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TRACKMYSQUAD DISCLAIMS ALL WARRANTIES NOT EXPRESSLY PROVIDED IN THESE TERMS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL ALWAYS BE AVAILABLE, ERROR-FREE, SECURE, OR MEET EVERY PARTICULAR REQUIREMENT.

NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR CONSUMER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRACKMYSQUAD AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRACKMYSQUAD’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

THE FEES PAID BY YOU TO TRACKMYSQUAD FOR THE SERVICES DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
USD $100.

These limitations do not apply to liabilities that cannot legally be limited or excluded.

22. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless TrackMySquad and its affiliates, officers, directors, employees, contractors, and service providers against claims, damages, liabilities, costs, and reasonable legal expenses arising from:

your breach of these Terms;
your misuse of the Services;
your User Content;
your violation of applicable law; or
your infringement of another person’s rights.

23. Governing Law

These Terms are governed by the laws of Punjab/India, without regard to conflict-of-law principles.

The courts located in Mohali, Punjab, India will have jurisdiction, subject to mandatory rights under applicable law.

24. Dispute Resolution

Before commencing formal proceedings, the parties will make reasonable efforts to resolve disputes informally.

Written dispute notices should be sent to:

support@trackmysquad.com

Nothing prevents either party from seeking urgent legal relief where necessary to protect intellectual property, confidential information, security, or other legally protected rights.

25. Changes to These Terms

We may update these Terms periodically.

For material changes, we may provide reasonable notice through the Services, by email, or by another appropriate method.

Your continued use after the effective date constitutes acceptance to the extent permitted by applicable law.

26. Electronic Agreement

Electronic acceptance of these Terms constitutes your agreement to be legally bound by them to the extent permitted by applicable law.

27. Assignment

You may not assign these Terms without our prior written consent except where permitted by law.

We may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or transfer of the applicable business.

28. Force Majeure

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, government action, labor disputes, internet failures, telecommunications failures, power outages, widespread cyber incidents, pandemics, or third-party infrastructure failures.

29. Severability

If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective.

30. No Waiver

Failure to enforce any provision does not constitute a waiver of our right to enforce it later.

31. Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, Cookie Policy, DPA, and applicable order or subscription terms, constitute the agreement governing your use of the Services.

32. Contact

Doing Business As: TrackMySquad
Website: https://trackmysquad.com/
Email: support@trackmysquad.com
Address: Mohali, Punjab, India

By accessing or using TrackMySquad, you acknowledge that you have read and agreed to these Terms.